Senior Resource Coordinator

Housing Stability Services is a new unit born out of the recognition that securing permanent housing is the first goal but maintaining housing and thriving is equally as important. The households placed in permanent housing by New Destiny’s rapid rehousing program, HousingLink, or into New Destiny’s supportive and affordable buildings, would benefit from additional resources to: (1) strengthen their ability to access housing; (2) help sustain their housing security and (3) create pathways to long term stability and growth.

New Destiny Housing is seeking a Senior Resource Coordinator to join the Housing Stability Services team and provide supportive services and manage referrals for HousingLink clients. The qualified candidate will report directly to the Director of Housing Stability Services and have the following responsibilities:

Supervision

  • Supervise team of Resource Coordinators, including regular individual and group supervision meetings.
  • Provide onboarding and training to Resource Coordinators, support onboarding of other Housing Access and Stability Services staff.
  • Ensure adequate coverage is provided for Resource Coordinators’ caseloads and other responsibilities during time off and vacancy periods.

Direct Services

  • Conduct needs assessment for participants referred by Housing Access team who are seeking supportive services and aftercare. Manage internal referrals to Health and Wellness Coaches and Financial Coaches as appropriate and conduct case conferences with colleagues as appropriate. In coordination with Housing Access staff, assist participants utilizing rental assistance in determining the type and amount of rental assistance needed to support the transition to permanent housing.
  • Prepare monthly rental assistance payments as well as payment requests for other supportive services such as childcare, vocational/educational training, and mental health services in accordance with funding guidelines and internal protocols. Conduct ongoing monthly check-ins with placed individuals to help them remain stably housed.
  • Work with participants to adjust rental assistance as needed based on changes in income, unexpected or emergency expenses, etc.
  • Act as the liaison among participants, landlords, and other applicable groups (government agencies, community-based organizations, etc.) after placement.
  • Assist participants in identifying supports or programs that can aid them increasing their financial security, and make referrals to said organizations.
  • Assist participants with safety transfers or refer back to HousingLink to seek new housing if it becomes unsafe for the individual to remain in the unit.

Data Management

  • Work with Director of Housing Stability Services and Data and Evaluation staff to ensure that monthly reports accurately monitor progress of individual staff and overall program goals.
  • Maintain data integrity by inputting and updating participant information, such as assessments, case notes, and demographic data, to the database in real time.
  • Independently review internal progress reports to determine personal progress toward annual goals.

Partnership Management

  • Escalate cases to supervisor and/or partner staff at the Family Justice Centers when needed to ensure the individual’s needs are met.
  • Ensure survivor-facing materials supporting housing stability are current, and work with supervisor to identify additional tools and resources to support participants and coordinators alike.
  • Facilitate workshops and orientations alongside Housing Access and Stability Services colleagues to meet the needs of participants and partner agencies.
  • Maintain and establish new relationships with other community-based organizations and manage flow of outgoing referrals alongside supervisor.
The ideal candidate will:
  • Have at least (3+ years) experience working in the fields of domestic violence or related social services and bachelor’s degree in social work or related field. Lived experience with domestic violence and/or housing insecurity will be considered equally to professional and educational experience.
  • Have at least one year of supervisory experience.
  • Have professional proficiency in one of the ten designated citywide languages (strong preference)
  • Be responsible, flexible, a self-starter and able to work independently.
  • Be an excellent oral and written communicator.
  • Have experience in interacting with people from diverse backgrounds.
  • Working knowledge on the availability and means to access public benefits, primarily housing subsidies and public assistance.
  • Be comfortable traveling within NYC as needed to provide support to participants and HousingLink activities.

New Destiny is committed to the safety of all employees, tenants and clients within our organization and programs. In accordance with New York City’s vaccine mandate for the City workforce and employees of organizations with human services contracts, this position requires candidates to provide proof of being fully vaccinated or evidence of starting the process of becoming fully vaccinated before beginning their employment. This organization will consider accommodation for bona fide medical or a sincerely held religious, moral, or ethical belief.

New Destiny is an equal opportunity employer. People of color, people who identify as lesbian, gay, bisexual, and/or transgender, and survivors or people with lived experience are encouraged to apply.

Salary range: low to mid $60,000s. Competitive benefits.

A hybrid model allowing for work from home days will be available for this position; in-office days may be at an office in Brooklyn, Bronx or Queens.

Email resume and cover letter to New Destiny at resumes@newdestinyhousing.org, including “Senior Resource Coordinator” in the subject line.

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