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Case Manager (The Jennings, The Bronx)

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

Job Purpose

The Case Manager is to provide regular on-site services at the Jennings. This building is, a service-enriched permanent and affordable housing development, with units set aside for domestic violence survivors, in a section of the Bronx. The Case Manager will work closely with the Program Director to maintain and grow a robust program to foster family stability by connecting families to resources; maintaining a violence-free environment and helping children thrive emotionally, physically, and academically. This is a full-time position requiring one late night a week (e.g., 11:00 am to 7:00 pm) and occasional weekend hours. The Case Manager will report directly to the Tenant Support Coordinator.

Duties and Responsibilities

Case Management Responsibilities:

  • Provide comprehensive case management services to a caseload of 15-18 tenants, including counseling services, crisis intervention, and other appropriate supportive services.
  • Develop programming and activities in collaboration with the Program Director and the families.
  • Work with tenants on caseload to create and implement annual wellness plans to meet individual goals.
  • Conduct annual assessments with tenants to assess stability and ongoing social service needs.
  • Plan and implement age-appropriate therapeutic activities for children.
  • Research, organize, and implement after-school programming and occasional weekend activities.
  • Build connections in the community and provide referrals to stabilizing community programming, including recreational activities, mental health services, physical health services, employment enhancement services, etc.
  • Work with families to follow up with schools, clinics, and other providers where appropriate.
  • Contribute to the program database of borough-specific and city-wide educational and recreational programs.
  • Maintain a strong relationship with New Destiny Housing’s Housing Stability Services team members who are providing Health and Wellness and Financial Coaching on-site to tenants. This includes following up with referrals and assisting with connection to services.

Administrative Responsibilities

  • Attend weekly supervision meetings with the Program Director.
  • Enter all tenant contacts and group work into ECM regularly.
  • Collect and maintain information on children and families (report cards, skills evaluation, surveys, etc.).
  • Conduct monthly meetings and case conferences with Family Support Program staff.
  • Maintain up-to-date case files and ensure all data is inputted into the case management database.
  • Contribute to the development of best practices for the Family Support Program.
  • Work with volunteers and interns to enrich youth and family events.
  • Other duties as assigned by Program Director.
Qualifications
  • Bachelor’s degree required. BSW or BA/S in the areas of Psychology, Sociology, Early Education preferred.
  • A minimum of 2 to 4 years of direct service experience preferred.
  • Knowledge and experience assisting individuals to access resources in the areas of housing stability, health & mental health, and food security.
  • Proven track record in engaging children and adults who have experienced homelessness and domestic violence preferred.
  • Ability to be empathetic, creative, and resourceful. Experience with trauma-informed care preferred.
  • The ideal candidate is a person who is highly organized, flexible, and resourceful.
  • Strong written and oral communication skills, computer literacy and sound judgment.
  • Bilingual Spanish/English strongly preferred.
Compensation/Benefits

$50,000 per year with competitive benefits. This is a full-time position with a benefits package including medical, dental, vision, short disability, PTO paid holidays and 401(k). EOE

How to Apply

Please submit your cover letter and resume to resumes@newdestinyhousing.org, placing “Case Manager – Jennings” in the Subject Line of your e-mail.

New Destiny is an equal opportunity employer and committed to diversity. Survivors of domestic violence and people who have experienced housing instability are encouraged to apply.

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